Hi we have experienced a strange problem on our website recently - everything has worked fine for many months though.
The dropdown box (selectlist) stopped working properly, but only on a limited number of products.
Example of problem:
http://www.....
Example of a working product:
http://www....
I have found that:
If I create a new custom field with the same settings - I get the problem.
If I edit or change anything in the ones that are working ok - I get the problem
I think:
That the problem happened after I manually deleted one of 6 drop down options on about 10 products - actually at the product custom fields page. I did this because we ran out of stock of this option. I have done this in the past and its been fine - but it does seem to be linked, as it is only these products affected. So I deleted the item line, and the price line.
http://www......
This was one of the items in the "add a treat for mum" list.
But I am confused why the other dropdowns would be affected - colour and size ?
I have tried putting this option back in also - but its still the same.
We have Joomla 3.6
VM 3.0.16
Any help appreciated - its quite urgent as I have unpublished some products until I resolve, and would prefer nott to have to build all the custom fields again.
Well, that's indeed a strange thing you've described. I tried the links you've sent me but the troubled products are disabled on your site so I cannot view them ;-)
And because of the summer holiday I do not have the oppertunity right now to create a bug fix at once, sadly enough. This thursday I'm can try to write a bugfix but is it possible you can give me access to the backend of your website in the meanwhile?
That way I can find some time to analyse the troubled products in advance.
No worries, Clive. I will not change any source files in your online environment. If I do need to change a setting I'll advice you to do so.
You must be in control of your website.
I need the access to see how you've configured the troubled products so I can replicate it in a test environment.
When I'm done with checking your websites backend I'll let you know so you can disabled the admin account right away.
Did you change the values of the dropdown list of the trouble product? And did you use only the [ENTER] key or did you use [SHIFT][ENTER}?
Seems like a "hard return" isn't found so the lines do not cut correctly as a seperate option. But it can also be you've found a bug..... is it possible you can re-enter the options for the troubled product? Just to test if something went wrong on that 'spot'?
I've also noticed you're running Joomla! version 3.6.0. I think you've already scheduled to update it but I want to recommend you to update it to version 3.6.2 very soon - it will fix some safery issues (sorry to meddle)....
No changes are made by me in the backend of your website ;-)
I did think I had 1.53 installed - if not i will update.
Yes plans to update Joomla very soon (might do it later)
I did try creating a brand new custom field, using selectlist and had the same problem.
When I made the change - I only deleted a line in the options for add a treat, and a line in the price section.
So "pretty little bath bomb" in the description, and 3.99 in the price.
But the other custom fields also broke - so the colour and size.
Yet I didnt edit these??
Thank you for the extra input. I can work with that. Sadly enough for you I am only able to fix this on thursday.
Tomorrow I'm driving from your home country back home (to the Netherlands) so I can not give you any support than.
The good news for you - you do not have to reenter all the options. Seems to be a glitch in the plugin which is fixable. So keep up your hope ;-)
If you want you can disable the created administrator account for uwix.
Could you give me admin access one more time? I want to copy the exact input from your site for the selectlist to determine what character(s) are messing up the optino filtering in the plugin.
Hmmm, you're not using the latest ReqText plugin - atleast it doesn't seem to have updated correctly.
When viewing the customfields for the snuggles-product I'm missing the custom prices field for each selection.
When you check the plugin in the backend settings (Extensions - plugin) you can open up a tab called "ReqText Version" which states "1.5". That should be "1.53".
So If you did update to the latest version something must have gone wrong. Because the latest version has fix for the incorrect "breaking" of lines into correct select options (does that make sence?).
I will not update it for you because I do not wnat to mess up anything on your site. If the normal installation of the latest ReqText does not work you can always try to replace the files manually in the plugin/vmcustom/reqtext folder - but than you'll have to know what you're doing. ;-)
I'll send you the latest package by e-mail - that should be the correct ReqText version - version 1.53.
Could you let me know if that fixes the issues? Oh, and don't forget to backup! (AkeebaBackup).
ok - tried to install using Joomla Installer, but after clicking install, browser goes to:
http://www....../administrator/index.php?option=com_installer&view=install
But the screen stays blank - tried refreshing - tried chrome and IE - same results.
And it still shows V1.5
Its not related to PHP is it?
We updated PHP recently to 7 (I think)
Could you turn on error reporting in your joomla environment. Please set it to maximum and try uploading the plugin again (using extension manager) and report the error you're receiving (should be there instead of the blanc page).
After this you can set the error-reporting back to none.
well, it seems an php 7 error we'll have to fix forthat. but...
You can extract the zip file and look for 2 other zip files in the extracted folders. One is the ReqText plugin and one the ReqText updater plugin.
Could you try to install them seperatly? There shouldn't be any php 7 errors in them.
Darn,you're right-only one zip file for the plugin. The other plugin is installed manually by the script.
No worries - I'll fix the php 7 error and you can use the full package again for updating. That will also include the updater plugin ;-)
But the main question remains - did this updated version solve your problems with the selectlist?
yes thank you - my problem is fixed :)
and the screen shows 1.5 now.
You can see here
http://www....../....-product
will you let me know when the full package can be used please.
Many thanks for your support
Best regards
Clive
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