Support is provided only in English. This is because we have customers worldwide and we want to support each one of them. Posted tickets which are not written in English will not be answered.
Pre-Sales Requests
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In this category you can post tickets concerning pre-sales questions, user account questions, subscription questions or anything that is not related to software in one of our support categories.
Please note: Software support requests from users without a correct subscription will regretfully not be replied as we do not offer free support. Software support requests from subscribers will be replied to, after they are moved to the correct category.
BreadCrumbs Advanced (GPLv2 License)
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Support category for the BreadCrumbs Advanced module. Find solutions, ask questions and get support here for the free BCA module.
To post tickets in this category a Support Subscription is required.
BreadCrumbs Advanced Plus
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Support category for the BreadCrumbs Advanced Plus module. Find solutions, ask questions and get support here for the BCA Plus module.
To post tickets in this category a BCAPlus or Support Subscription is required.
For all user who have a license for BCAPlus can now download the BreadCrumbs CSS module with the same license! We sincerely apoligize for taking this module offline.
BreadCrumbs CSS
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Support category for the BreadCrumbs CSS module. Find solutions, ask questions and get support here for the BreadCrumbs CSS module.
To post tickets in this category a BC-CSS or Support Subscription is required.
ExtUpNotification Plugin
Support category for the Extension Notification Update plugin. Find solutions, ask questions and get support here for our free ExtUpNotification plugin.
To post tickets in this category a Support subscription is required.
FoolLog Component/Plugins
Support category for the FoolLog component and it's plugins. Find solutions, ask questions and get support here for this component or anyof it's plugins.
We cannot give any support for the 3rd party software for which the plugins are written. Only the plugins written by UWiX for the FoolLog compoentn are are supported.
To post tickets in this category a FoolLog Support subscription is required.
HitZero plugin
Support category for the HitZero plugin. Find solutions, ask questions and get support here for our free HitZero plugin.
To post tickets in this category a Support subscription is required.
ReqText VirtueMart Plugin
Support category for the ReqText VirtueMart plugin. Find solutions, ask questions and get support here for our plugin.
We cannot give any support for the VirtueMart component itself but only for the ReqText plugin UWiX has written.
To post tickets in this category a ReqText or Support subscription is required.
UPagebreak Plugin
Support category for the UPagebreak. Find solutions, ask questions and get support here for our free UPagebreak plugin.
To post tickets in this category a Support subscription is required.
Working days: Monday to Friday. The is available 24 hours a day, 7 days a week but will only be answered during workings days according CET.
Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you when you file a ticket or reply.